Cake Wallet UI doesn't open, but the process runs fine in Task Manager

Dear Forum,

  1. Cake Wallet desktop app worked normally until after a system restart. When I launched it the UI doesn’t open, but the process runs fine in Task Manager. How can I fix this? I can’t reinstall as I have funds on one of the address to which unfortunately I’ve lost the seed.

Tried installing vc_redist.x64.exe but it didn’t solve the issue.

  1. Alternatively, can I copy files from the Cake Wallet folder to another installation on a different laptop, so I can open the full wallet there with all addresses (including the one with funds)?I need to open LTC wallet as I transfered funds there.

Platform:

OS: Windows 10

How to check Cake Wallet version if I cannot open the app? (It’s probably 5.5.x or 5.6.x)

Last 2 days from CakeWallet.log file:

2025-12-04 10:59:56.847 6564 INFO logging contrib/epee/src/mlog.cpp:274 New log categories: *:WARNING,net:FATAL,net.http:FATAL,net.ssl:FATAL,net.p2p:FATAL,``net.cn``:FATAL,daemon.rpc:FATAL,global:INFO,verify:FATAL,serialization:FATAL,daemon.rpc.payment:ERROR,stacktrace:INFO,logging:INFO,msgwriter:INFO
2025-12-04 13:07:11.090 8012 ERROR WalletAPI src/wallet/api/wallet.cpp:1240 daemonBlockChainTargetHeight: Failed to connect to daemon
2025-12-04 13:07:34.904 8012 ERROR wallet.wallet2 src/wallet/wallet2.cpp:16181 !r. THROW EXCEPTION: tools::error::no_connection_to_daemon
2025-12-04 13:07:34.922 8012 ERROR wallet.wallet2 src/wallet/wallet2.cpp:16181 !r. THROW EXCEPTION: tools::error::no_connection_to_daemon
2025-12-04 13:07:34.923 8012 ERROR wallet.wallet2 src/wallet/wallet2.cpp:16181 !r. THROW EXCEPTION: tools::error::no_connection_to_daemon
2025-12-04 13:07:34.924 8012 ERROR wallet.wallet2 src/wallet/wallet2.cpp:16181 !r. THROW EXCEPTION: tools::error::no_connection_to_daemon
2025-12-04 13:07:34.924 8012 ERROR wallet.wallet2 src/wallet/wallet2.cpp:4302 pull_blocks failed, try_count=3
2025-12-04 14:35:37.419 4492 INFO logging contrib/epee/src/mlog.cpp:274 New log categories: *:WARNING,net:FATAL,net.http:FATAL,net.ssl:FATAL,net.p2p:FATAL,``net.cn``:FATAL,daemon.rpc:FATAL,global:INFO,verify:FATAL,serialization:FATAL,daemon.rpc.payment:ERROR,stacktrace:INFO,logging:INFO,msgwriter:INFO
2025-12-04 15:03:15.863 7688 WARNING wallet.wallet2 src/wallet/wallet2.cpp:2618 Received money: 2.255878330000, with tx: <391ef49a978fc4632d469f509b7cc005c0d5bfb4a2d7984c2e309de177c47bfa>
2025-12-04 15:07:55.717 4492 INFO logging contrib/epee/src/mlog.cpp:274 New log categories: *:WARNING,net:FATAL,net.http:FATAL,net.ssl:FATAL,net.p2p:FATAL,``net.cn``:FATAL,daemon.rpc:FATAL,global:INFO,verify:FATAL,serialization:FATAL,daemon.rpc.payment:ERROR,stacktrace:INFO,logging:INFO,msgwriter:INFO
2025-12-04 17:33:12.534 4492 INFO logging contrib/epee/src/mlog.cpp:274 New log categories: *:WARNING,net:FATAL,net.http:FATAL,net.ssl:FATAL,net.p2p:FATAL,``net.cn``:FATAL,daemon.rpc:FATAL,global:INFO,verify:FATAL,serialization:FATAL,daemon.rpc.payment:ERROR,stacktrace:INFO,logging:INFO,msgwriter:INFO
2025-12-05 13:02:38.687 2176 INFO logging contrib/epee/src/mlog.cpp:274 New log categories: *:WARNING,net:FATAL,net.http:FATAL,net.ssl:FATAL,net.p2p:FATAL,``net.cn``:FATAL,daemon.rpc:FATAL,global:INFO,verify:FATAL,serialization:FATAL,daemon.rpc.payment:ERROR,stacktrace:INFO,logging:INFO,msgwriter:INFO
2025-12-05 13:04:43.991 9392 INFO logging contrib/epee/src/mlog.cpp:274 New log categories: *:WARNING,net:FATAL,net.http:FATAL,net.ssl:FATAL,net.p2p:FATAL,``net.cn``:FATAL,daemon.rpc:FATAL,global:INFO,verify:FATAL,serialization:FATAL,daemon.rpc.payment:ERROR,stacktrace:INFO,logging:INFO,msgwriter:INFO
2025-12-05 13:34:35.485 9972 ERROR wallet.wallet2 src/wallet/wallet2.cpp:16181 !r. THROW EXCEPTION: tools::error::no_connection_to_daemon
2025-12-05 13:34:35.539 9972 ERROR wallet.wallet2 src/wallet/wallet2.cpp:16181 !r. THROW EXCEPTION: tools::error::no_connection_to_daemon
2025-12-05 13:34:35.550 9972 ERROR wallet.wallet2 src/wallet/wallet2.cpp:16181 !r. THROW EXCEPTION: tools::error::no_connection_to_daemon
2025-12-05 13:34:35.551 9972 ERROR wallet.wallet2 src/wallet/wallet2.cpp:16181 !r. THROW EXCEPTION: tools::error::no_connection_to_daemon
2025-12-05 13:34:35.551 9972 ERROR wallet.wallet2 src/wallet/wallet2.cpp:4302 pull_blocks failed, try_count=3
2025-12-05 13:34:45.569 9972 ERROR WalletAPI src/wallet/api/wallet.cpp:1240 daemonBlockChainTargetHeight: Failed to connect to daemon
2025-12-05 13:34:45.574 9972 ERROR wallet.wallet2 src/wallet/wallet2.cpp:16181 !r. THROW EXCEPTION: tools::error::no_connection_to_daemon
2025-12-05 13:34:45.597 9972 ERROR wallet.wallet2 src/wallet/wallet2.cpp:16181 !r. THROW EXCEPTION: tools::error::no_connection_to_daemon
2025-12-05 13:34:45.607 9972 ERROR wallet.wallet2 src/wallet/wallet2.cpp:16181 !r. THROW EXCEPTION: tools::error::no_connection_to_daemon
2025-12-05 13:34:45.621 9972 ERROR wallet.wallet2 src/wallet/wallet2.cpp:16181 !r. THROW EXCEPTION: tools::error::no_connection_to_daemon
2025-12-05 13:34:45.621 9972 ERROR wallet.wallet2 src/wallet/wallet2.cpp:4302 pull_blocks failed, try_count=3
2025-12-05 13:34:55.637 9972 ERROR WalletAPI src/wallet/api/wallet.cpp:1221 daemonBlockChainHeight: Failed to connect to daemon
2025-12-05 14:24:14.146 9972 ERROR WalletAPI src/wallet/api/wallet.cpp:1240 daemonBlockChainTargetHeight: Failed to connect to daemon
2025-12-05 14:44:35.196 9392 INFO logging contrib/epee/src/mlog.cpp:274 New log categories: *:WARNING,net:FATAL,net.http:FATAL,net.ssl:FATAL,net.p2p:FATAL,``net.cn``:FATAL,daemon.rpc:FATAL,global:INFO,verify:FATAL,serialization:FATAL,daemon.rpc.payment:ERROR,stacktrace:INFO,logging:INFO,msgwriter:INFO

Thank you for all your help.

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Is there a suppport of cake wallet?

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Yes, official support channels are found either via e-mail, or using the in-app support chat feature.

  • E-mail: [email protected]
  • In-app live support feature: Hamburger menu top right (3 lines button)>Support (last option in menu)>Tap on Live support .
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